The PlayOJO support team is available around the clock via live chat and email. Whether you need help with a deposit, have questions about a promotion, or need to submit verification documents, we are here to assist.
Live chat is the fastest route — tap the chat icon in the bottom-right corner of any page to connect with an agent. For complex account matters, email [email protected] with your account details and a clear description of your query.
PlayOJO Corporate Information
PlayOJO is operated by Skill On Net Limited, a company registered in Malta. Registered address: Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. Skill On Net Limited holds UK Gambling Commission licence 39326 and Malta Gaming Authority licence MGA/CRP/171/2009/01.
Available Support Channels
We offer two primary support channels, both staffed by trained agents who handle English-language queries.
PlayOJO Support Channels
| Channel | Availability | Typical Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 3 minutes |
| Email ([email protected]) | 24/7 (responses during business hours) | Within a few hours (up to 24 hours for complex queries) |
Speeding Up Your Support Request
Include your registered email address or username in any communication. For payment-related queries, mention the transaction amount, date, and payment method. For technical issues, specify your device, operating system, and browser. Screenshots are always helpful and can be attached to live chat or email.
Check our FAQ section first — it covers most common questions about deposits, withdrawals, bonuses, account management, and responsible gambling. Many answers are available instantly without needing to wait for an agent.
What Our Support Team Can Help
Our support agents are trained to assist with: account registration and login issues, deposit and withdrawal queries, bonus and promotion questions, KYC document submission and verification, responsible gambling tools and self-exclusion, technical issues with games or the app, and complaints or feedback.
For complaints, we follow a structured resolution process. If you are not satisfied with our initial response, the matter can be escalated to a senior team member and, if necessary, to an independent ADR (Alternative Dispute Resolution) provider.
