PlayOJO is committed to providing a safe and responsible gambling environment. We hold a UK Gambling Commission licence (39326), which requires us to protect vulnerable players and provide tools that help you stay in control of your gambling.
We believe that gambling should be entertaining. The moment it stops being fun or starts affecting other areas of your life, it is time to take a step back. Below you will find the full range of tools we offer, plus links to external support organisations that can help.
Every feature described on this page is available to all PlayOJO account holders at no cost. You can access them through your account settings or by contacting our support team at [email protected].
How to Limit Your Spending
You can set deposit limits on a daily, weekly, or monthly basis through your account settings. Once a limit is set, you cannot deposit more than the specified amount within that period. Increases to deposit limits have a 24-hour cooling-off period before taking effect, while decreases are applied immediately.
Loss limits cap the total amount you can lose in a given period. Session time limits allow you to set reminders that alert you when you have been playing for a specified duration. These reminders pop up as notifications and require you to actively confirm that you wish to continue playing.
GAMSTOP and PlayOJO
PlayOJO offers self-exclusion periods of 6 months, 1 year, or 5 years. During a self-exclusion period, your account is suspended, you cannot log in or deposit, and all marketing communications are stopped. Self-exclusion cannot be reversed before the chosen period expires.
You can also self-exclude through GAMSTOP (www.gamstop.co.uk), the UK's national self-exclusion scheme. Registering with GAMSTOP blocks you from all UKGC-licensed online gambling operators simultaneously — including PlayOJO. This is the most comprehensive option if you want to stop gambling across all platforms at once.
For shorter breaks, our cooling-off feature lets you suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot play or deposit, but you can still log in to check your balance or make a withdrawal.
Warning Signs of Gambling Harm
Problem gambling does not always look the same, but common signs include: spending more time or money than intended, chasing losses by increasing bets, borrowing money to gamble, neglecting work or relationships, feeling anxious or irritable when not gambling, and hiding your gambling activity from others.
If any of these apply to you, please consider using the self-exclusion tools available in your account or contacting one of the support organisations listed below. Taking action early is the most effective step.
Organisations That Can Help
Several independent organisations provide free, confidential support for problem gambling in the UK.
UK Gambling Support Organisations
| Organisation | Contact | Services |
|---|---|---|
| GamCare | 0808 8020 133 / www.gamcare.org.uk | Free helpline (24/7), counselling, online chat |
| BeGambleAware | www.begambleaware.org | Self-assessment tools, treatment referrals, educational resources |
| GAMSTOP | www.gamstop.co.uk | National self-exclusion from all UKGC-licensed operators |
| Gambling Therapy | www.gamblingtherapy.org | Online support, peer forums, multilingual |
| Citizens Advice | www.citizensadvice.org.uk | Debt advice and legal guidance related to gambling |
Protecting Minors
PlayOJO strictly prohibits underage gambling. We verify age at registration and conduct additional checks where required. If we determine that an underage individual has accessed the platform, the account is closed immediately, all transactions are voided, and deposits are refunded.
If you share a device with minors, please use parental control software such as Net Nanny, Qustodio, or the built-in controls on iOS and Android to block access to gambling websites and apps.
